On Sale!
Gift Registry
Newsletter - Click here to join!
Free shipping on order 99+ Canada Only.
Cart: $0 | Checkout

Shipping and Returns


Shipping:
Shipping in Canada is FREE on all orders over $99! A flat of rate of $9.99 for orders under $99. For most individual items, lettermail is available upon request. It may require removing a product from its packaging in order to effectively ship. However, lettermail is not tracked or insured and is at the customer's own risk. Cozy Bums is not responsible for items lost or damaged when lettermail is requested.

Shipping to the United States is a flat rate of $15.99.

We now ship to the United States!

(See below for US shipping policies.)

Cozy Bums ships orders everyday, using Canada Post's Expedited Parcel service. Orders are fully insured and Cozy Bums will always provide you with the tracking information for your shipment so you'll know just when to expect it to hit your doorstep!

Please have your order placed by 5pm PST the day before to ensure it is shipped out on the next scheduled shipping day.

Orders received by...

will ship on...

5pm PST Sunday

Monday

5pm PST Monday

Tuesday

5pm PST Tuesday

Wednesday

5pm PST Wednesday

Thursday

5pm PST Thursday

Friday

5pm PST Friday

Monday

5pm PST Saturday

Monday

Orders will not ship on statutory holidays (we will ship the day after, though!)


We will follow-up with an email to you immediately after shipping, to provide you with a tracking number for your shipment so you will know when to expect its arrival!

BabyLegs always ship for free, because they are so small and light! We send them via Canada Post Lettermail, so you will not receive any tracking information, nor will your Lettermail envelope be insured. If you wish to have your order of BabyLegs sent as a parcel instead, let us know ahead of placing your order and we will assess the appropriate shipping charges. Please note that in the extremely rare occurrence that your Lettermail shipment gets lost, Cozy Bums will not be held responsible.

For local Prince George, BC residents, we are more than happy to provide free delivery on your order (regardless of order total). We deliver approximately once per week, usually it will be on the Thursday. Alternatively, you are more than welcome to swing by anytime to pick up your order directly. We'll contact you by phone or email to make arrangements for pickup or delivery.

* Occasionally, some very large orders destined for remote regions may incur a shipping surcharge. While we pay the basic shipping on these orders, we may have to collect this fee from you. We will contact you in advance for your authorization if your order is subject to such a fee. 

Cozy Bums is pleased to announce US shipping!  Orders shipped will be shipped to the address provided at the checkout.  We do not pull addresses from PayPal or other payment methods.  You will be responsible for any taxes or duties that may be charged by US Customs.  Because of the possibility of packages being detained by customs, we cannot guarantee an arrival date.  Typically, a shipment will take 4-14 business days, but if an item is detained by Customs, shipping time may be as long as 3-4 weeks.  With that in mind, most packages do travel across the border with no issues.  To ensure that your order is packed and sent to you with the most accuracy possible, we will only ship orders to the United States on Wednesdays, allowing our team to triple check your package!

Shipping rates to the United States are a flat rate of $15.99.


Please keep in mind that all fees charged by Cozy Bums are in Canadian dollars.  Due to the fluctuations of the Canadian dollar versus the US dollar, we cannot give you an exact price conversion.  Your bank will convert the amount that you see on your statements to US dollars for you.  If you would like to check the exchange rates, you may obtain an estimate through the Bank of Canada Currency Converter tool

 

There are some exclusions to what can be shipped to the United States.  Because of contractual rules, we will only ship products from AMP, AppleCheeks, BabyLegs, Bummis, Charlie Banana, Colibri, Ella Bella Bum, Nuggles, Oko Creations, Pebble, Peppa, Teething Bling, and Ulat.  If a US order contains items from brands not listed, Cozy Bums will cancel that item from your purchase and refund you, less a 5% restocking fee.




Returns & Exchanges:

Return Policy

Cozy Bums will happily accept returns within 30 days on any unwashed, unused items, in as-new condition. A refund will be issued less the actual shipping charges. We do reserve the right to charge a restocking and processing fee of $5 or 5%, whichever is greater.  Due to the nature of the articles, we regret that we cannot accept any returns or exchanges on used or washed diapers or diapering accessories. We reserve the right to refuse a return if the item is not in its original new condition with all packaging intact.

We recommend you wash and wear only one diaper from your order at first to ensure it will work for you. In the case that you are unsatisfied, the remainder of your order (unwashed, unworn) can be shipped back for a refund.

If a return is required, please contact Cozy Bums prior to sending any items back. We will provide you a return authorization number.

Please include the following information with your return shipment:

- Return authorization number
- Copy of your order confirmation (email which was sent to you at the time of ordering) or your original sales receipt
- Your name and contact information

Ship returns to:

Cozy Bums Diapers
3573 Riverview Rd
Prince George, BC, V2K 4Y7

Any shipping charges incurred for the return are the responsibility of the customer. We recommend using a shipping service that will provide package tracking and delivery confirmation. Cozy Bums cannot be held responsible for items lost on their way back to us.

 

* Please note that Gift Certificates are non-refundable or transferable. Gift certificates do not expire.

 

From time to time, Cozy Bums is pleased to offer pre-ordering on new release products.  Orders cancelled for pre-orders will be subject to a $5 cancellation fee.

 

 

Warranty Information:

Though the products we carry are made with the utmost quality and care, we recognize that defects may occur. Should one of your products be defective, please contact us immediately and we will direct you in the correct procedure for getting a repair or replacement for your product in the quickest way possible. Most manufacturers of our products handle warrantied returns directly with you, and will happily repair or replace the product on your behalf. Please retain your original sales receipt, as this may be required by the manufacturer.

Cozy Bums will work with you to determine if your product is eligible to be repaired or replaced under warranty. Please contact us if you would like assistance contacting the manufacturer of your product.

Please note that customers are responsible for shipping the defective product back to us or to the manufacturer. Unfortunately, we cannot refund shipping costs. The replacement product will be sent back to you at ours or the manufacturer's expense.

Policies are subject to change without notice.

Climate Smart Business 2012

GroVia Silver Retailer

Secured by RapidSSL