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Funky Fluff Warranty

FUNKY FLUFF & STUFF INC.TM guarantees FUNKY FLUFF cloth diapers against manufacturer defects and will repair or replace the product should this occur. Monetary refunds on defective products will not be given. Original sales receipt is required.  (Don't worry; we have all of your Cozy Bums purchases on file here and we're happy to provide you with a .pdf file of your receipt!)

FUNKY FLUFFTM warranty covers the following components:

  • Snap Defects – 1 year
  • Elastic Defects – 6 months
  • PUL Defects – 6 months
  • Sewing/Workmanship Defects – 6 months

This warranty is void when:

  • Diaper has been altered in any way;
  • Washing and drying instructions have not been followed as outlined;
  • Diapers have been subject to water temperatures above 60°C/140°F;
  • Laundry additives such as fabric softeners or dryer sheets have been used;
  • Diaper rash creams/Vaseline not safe for cloth diapers have been used directly against the diaper.

The warranty does not apply to products that are not functioning properly due to incorrect fit, leaking, odour issues, fading, staining, repelling, pilling, or other normal wear and tear. If you are having problems with these issues, please see the troubleshooting section for possible solutions or contact us at customerservice@funkyfluff.ca. We will be happy to help.

Please note that diapers with tears, rips, missing snaps etc. resulting from misuse or rough handling will not be replaced.

While FUNKY FLUFFTM diapers are made to last, please keep in mind that they are a garment and like any garment they will wear down with each use and laundering process. It is possible to make them last much longer by following our washing and drying instructions, and ensuring that you have a good size diaper rotation so that each diaper doesn’t get used every single day.

How to make a Warranty Claim

If you experience a problem that falls under our warranty, please contact us at customerservice@funkyfluff.ca. Once we receive your request, we will contact you with information as to where to send the product. At our discretion, the product will be examined to determine whether a replacement is required or if it can be repaired.

Please note that we will not accept items that arrive in an unhygienic state, so please take care to make sure your items are clean before sending.

Customers are responsible for all charges resulting from shipping the product to us and receiving a replacement product. FUNKY FLUFF & STUFF INC. TM does not take responsibility for items that may be lost/damaged during the shipping process.

Exchange

If you wish to exchange a diaper for a different colour/snap combination or different fabric type please contact us within 30 days of purchase. Product must be new, unwashed, and in original packaging in order to be exchanged. Customers are responsible for shipping costs both ways. FUNKY FLUFF & STUFF INC.TM does not take responsibility for items that may be lost/damaged during the shipping process.

Products other than cloth diapers

If returning something other than cloth diapers, please contact us at customerservice@funkyfluff.ca within 30 days of purchase to see if refund is available. We do not accept factory seconds returns.

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