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GroVia Warranty

    At GroVia®, we stand behind our products 100%. We cover all manufacturing defects on GroVia products for one full year from the date of purchase. The warranty is extended to the original owner of a product with a receipt showing purchase from an authorized GroVia® retailer.  (Cozy Bums is a proud authorized GroVia retailer.  If you do not have your receipt, you can find record in your account information, or you can contact us and we will send you a digital copy of your receipt.)

    Items often covered by warranty

    • Elastic 
    • Snaps
    • TPU (waterproofing)
    • Sewn Seams
    • Zippers

    Reasons a warranty may be void:

    • Failure to follow care instructions. Includes, but is not limited to the following which has been used in conjunction with the use/care of the product.
    • Water temperature exceeding 140ºF/60ºC
    • A detergent containing additives (whiteners, dyes, perfumes, essential oils) or natural soap
    • Fabric softeners
    • Any caustic substance
    • Soaking
    • Diaper rash cream
    • Excessive wash routine and/or excessive wear and tear
    • Accidental damage (items caught/torn/melted in a washing machine/dryer)
    • The GroVia Warranty DOES NOT cover leaking, diaper odor, normal wear & tear, natural fiber wear holes, pillilng, snags or shrinkage.

    For repairs for products outside the warranty program, there are many WAHM that can be found through online forums, such as DiaperSwappers, who will do repairs at a small fee.

    Please see our Returns & Exchanges Policy for further details. 

    Canada Warranty Claims

    Canadian warranty claims should follow the same process and guidelines as US claims (see above), with the exception of the following:

    • Because of the International Mail System between the U.S. and Canada, Canada will not accept any prepaid return label.
    • Canadian residents filing a warranty claim will be responsible for sending the defective product to us for examination.

    If the product is found to be defective within 90 days of the purchase date, we will reimburse your postage cost with a product of our discretion of equal or more value than the postage cost you incurred. Inflated shipping costs will not be accepted. Please use the least expensive mailing option.

Climate Smart Business 2012

GroVia Silver Retailer

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