Shipping and Returns
Shipping to the United States is a flat rate of $15.99.
We now ship to the United States!
(See below for US shipping policies.)
Cozy Bums ships orders everyday, using Canada Post's Expedited Parcel service. Orders are fully insured and Cozy Bums will always provide you with the tracking information for your shipment so you'll know just when to expect it to hit your doorstep!
Orders will not ship on statutory holidays (we will ship the day after, though!)
* Occasionally, some very large orders destined for remote regions may incur a shipping surcharge. While we pay the basic shipping on these orders, we may have to collect this fee from you. We will contact you in advance for your authorization if your order is subject to such a fee.
* If there are any issues or concerns with your order, we must be notified within 7 days of package delivery in order to adequately investigate your claims. Beyond this time, we will be unable to conduct a proper investigation.
Cozy Bums is pleased to announce US shipping! Orders
shipped will be shipped to the address provided at the checkout. We do not
pull addresses from PayPal or other payment methods. You will be
responsible for any taxes or duties that may be charged by US Customs.
Because of the possibility of packages being detained by customs, we cannot
guarantee an arrival date. Typically, a shipment will take 4-14 business
days, but if an item is detained by Customs, shipping time may be as long
as 3-4 weeks. With that in mind, most packages do travel across the
border with no issues. To ensure that
your order is packed and sent to you with the most accuracy possible, we will
only ship orders to the United States on Wednesdays, allowing our team to
triple check your package!
Please keep in mind that all fees charged by Cozy Bums are
in Canadian dollars. Due to the fluctuations of the Canadian dollar
versus the US dollar, we cannot give you an exact price conversion. Your
bank will convert the amount that you see on your statements to US dollars for
you. If you would like to check the exchange rates, you may obtain an
estimate through the Bank of Canada Currency Converter tool.
There are some exclusions to what can be shipped to the United States. Because of contractual rules, we will only ship products from AMP, AppleCheeks, BabyLegs, Bummis, Colibri, Easy Peasies, Nuggles, Oko Creations, Sweet Pea, Teething Bling, and Ulat. If a US order contains items from brands not listed, Cozy Bums will cancel that item from your purchase and refund you, less a 5% restocking fee.
Cozy Bums will happily accept returns within 30 days on any unwashed, unused items, in as-new condition. A refund will be issued less the actual shipping charges. We do reserve the right to charge a restocking and processing fee of $5 or 5%, whichever is greater. Due to the nature of the articles, we regret that we cannot accept any returns or exchanges on used or washed diapers or diapering accessories. We reserve the right to refuse a return if the item is not in its original new condition with all packaging intact.
* Please note that Gift Certificates are non-refundable or transferable. Gift certificates do not expire.
From time to time, Cozy Bums is pleased to offer pre-ordering on new release products. Orders cancelled for pre-orders will be subject to a $5 cancellation fee.
Though the products we carry are made with the utmost quality and care, we recognize that defects may occur. Should one of your products be defective, please contact us immediately and we will direct you in the correct procedure for getting a repair or replacement for your product in the quickest way possible. Most manufacturers of our products handle warrantied returns directly with you, and will happily repair or replace the product on your behalf. Please retain your original sales receipt, as this may be required by the manufacturer.
Cozy Bums will work with you to determine if your product is eligible to be repaired or replaced under warranty. Please contact us if you would like assistance contacting the manufacturer of your product.
Please note that customers are responsible for shipping the defective product back to us or to the manufacturer. Unfortunately, we cannot refund shipping costs. The replacement product will be sent back to you at ours or the manufacturer's expense.
Policies are subject to change without notice.
- Cloth Diaper Kits and Packages
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